Working together to achieve the best outcome

We believe that when we are focused on working ‘together’, we can make every part of selling your property more rewarding. It’s all about an honest, open partnership – putting a team of people in your corner to make sure you enjoy the process just as much as the end result. Everything we do is about your needs, and what you want to achieve – whether it’s answering your questions about what to do before going on the market, involving you in every step of the marketing process, or backing your interests throughout the entire sale process. Because by working together, we can create the best result for you.

Developing your strategy

No one knows your property better than you do. That’s why we involve you in every decision about the sale of your property, from setting the price, to planning your marketing. We understand that for you, a good sale might be the quickest one, or maybe even the one with the longest settlement. We also understand that you might not have time to manage all the details, or that you could prefer to be more hands-on. We use this information to create your customised strategy – a plan showing how we will work together to get you the best result.

Getting your property ready

There are lots of ways we can help you add value to your home. We can answer any questions you might have, and talk you through some of the options – whether it’s a simple DIY improvement, like fixing a dripping tap or a adding lick of paint, or a bigger update, like giving the bathroom a make-over or doing some work in the garden. And importantly, we can help you avoid any costly mistakes! Of course, if you don’t have the time or the tools we can put you in touch with high-quality professionals who can give you a hand to get your property looking its best. Another good option might be using a property stylist – this can add tens of thousands of dollars in value, especially if you’re considering selling a vacant property. We want you to get the best possible result, and by working together, we can help you achieve it.

Bringing your strategy to life

Getting the best price for your home isn’t just about showing it to lots of people. We involve you in developing your marketing plan – you’ve got lots of choices about how to showcase your property, including using popular websites like, putting ads in The Mercury Real Estate Guide (including bigger ads to help your property stand out, or asking the paper to write an article), tapping into our comprehensive buyer database, holding open homes, listings on our website, letterbox dropping the local area, and, of course, traditional brochures and ‘for sale’ signs. We use professional photographers to capture your property at its best – this might mean we take photos of your property from specific angles, or even at night. If you want to give your property an extra edge, you might be interested in our excusive 3D ‘fly-throughs’, using the latest technology to create virtual tours of your property, ideal for people who aren’t able to inspect it in person.

We keep a close eye on how things are going, and constantly look for ways to improve. It’s all part of working together – always being focused on your goals and your needs.

Making a great first impression

When people visit your property they can start to imagine themselves living there. That’s why we give you all the advice you need to make your home inviting from the minute a potential buyer arrives. It’s a great idea to freshen up inside and out – if you’d like some extra help to create the right atmosphere, we have a team of professionals who can do anything from tidying the front entrance to doing a complete clean-up. We ask your advice to make sure we get every detail right and add personal touches to make sure we emphasise all of your property’s best features. After an inspection, we contact every one who visited the property – it’s just one of the ways we work together to convert interest into a great outcome.

Negotiating the best outcome for you

We do everything we can to get you the result you want. Whether you’re selling by private treaty, tender or auction, we talk to you honestly as soon as an offer is received. We help you find opportunities to negotiate, and always listen to what you want – we never put pressure on you to accept an offer you’re not completely happy with. We consistently represent your best interests, and don’t shy away from a tough conversation if it’s the best way to improve the offer. Because when we work together, the hard work pays off with the best possible result.